We get it—sometimes the fit isn’t quite right. If you need a different size, we’ll swap your shoes quickly and easily, as long as we have your size in stock. Check our online shop for availability, or call/email/live chat — we’ll help you find the best solution, whether it’s an exchange or a refund.

How It Works:

1. Fill out the form below using the email address and order number from your purchase.
2. Our team will receive your request and be in touch to facilitate the return as quickly as possible. 
   
3. If you have any questions, drop us a message at hello@runstore.co.za or use our Live Chat feature — include your order number in the subject line for a speedy response.
4. Once we receive your return, we’ll send out your exchange at no cost to you. You’ll get a confirmation from the courier when your new pair is on the way.

No stress, no fuss—just the right shoes, delivered to you.